Welcome to LootZap.com! We’re committed to ensuring a smooth and fair experience when it comes to digital key purchases. Please read our refund policy carefully to understand your rights and our obligations. By making a purchase on LootZap.com, you agree to this policy.
- Digital Product Refund Eligibility
Digital products, including game keys, software licenses, and other digital downloads, are non-refundable once they are successfully delivered. We cannot accept returns for products that have been delivered and accessed by the customer due to the nature of digital goods.
In certain cases, refunds may be offered if the product key has not been redeemed, activated, or downloaded, provided that you contact us within 14 days of the purchase. - Conditions for Refund
Refunds will be issued under the following circumstances:
Invalid Key: If you receive a product key that is invalid or does not work, please contact us immediately. After investigating the issue, we will offer a replacement key or a refund if the key is deemed unusable.
Duplicate Purchase: In cases where multiple copies of the same key are accidentally purchased, we will refund the duplicate if it remains unused and unredeemed.
Technical Issues: If a technical error on our end results in you receiving the wrong product, please contact our support team. We will replace the key with the correct product or provide a refund if the correct product is unavailable.
- Non-Refundable Cases
Refunds will not be issued for:
Already Redeemed Keys: Once a product key is redeemed or activated, it cannot be refunded, exchanged, or canceled.
Compatibility Issues: It is the customer’s responsibility to verify that the product is compatible with their device or system. Refunds will not be issued for incompatibility reasons.
Change of Mind: We do not offer refunds if you change your mind after purchase or decide the product is no longer needed.
- Refund Request Process
To request a refund, please follow these steps:
Contact our Customer Support Team via contact@lootzap.com within 14 days of your purchase.
Include your order number, a description of the issue, and any relevant screenshots (if applicable) to help us investigate the problem.
Our team will review your request within 3 business days and respond with further instructions.
- Refund Method and Processing Time
If a refund is approved, it will be processed through the original payment method used for purchase. Please allow up to 10 business days for the funds to reflect in your account, depending on your payment provider. - Customer Support and Dispute Resolution
Our Customer Support Team is here to assist you with any issues that arise. If you are unsatisfied with our response, please let us know, and we will work to resolve the matter fairly.
In cases of disputes that cannot be resolved directly, we encourage customers to use an official dispute resolution channel.
